YOU HAVE JUST LOGGED ON TO THE AJINOMOTO COMPANY’S MERCHANT WEBSITE, HEREINAFTER “AJINOMOTO”.
IT IS PRECISELY STATED THAT THE PRESENT TERMS AND CONDITIONS APPLY EXCLUSIVELY TO SALES ON THE WEBSITE OF THE PRODUCTS OFFERED BY HIS SHOP ON THIS SITE.
THESE PRODUCTS ARE SOLD NEW.
THESE CONDITIONS APPLY TO THE EXCLUSION OF ALL OTHER CONDITIONS, IN PARTICULAR THOSE IN FORCE FOR SALES OF THESE PRODUCTS ON THE PREMISES OF AJINOMOTO OR AT EVENTS.
THE CLICK THAT YOU EXECUTE AFTER HAVING COMPLETED YOUR SHOPPING CART WILL CONSTITUTE THE VALIDATION OF YOUR ORDER AND WILL CONSTITUTE THE IRREVOCABLE ACCEPTANCE OF THESE GENERAL CONDITIONS.
The prices of our products are indicated on our website in euros excluding taxes, transport costs excluded.
All orders, regardless of their geographical origin, are payable in euros.
The flat-rate transport costs depend on the weight of your order and the place of delivery.
A tax (TVA) may be applied depending on the country of delivery chosen (at the national rate in force of the country of delivery). The customs duties or other taxes that may be payable by the local or national legislation to which you are subject are at your expense and remain under your sole responsibility, both with regard to declarations and payments to the competent authorities and/or bodies in your country.
You can order our products on: ajinomoto-eshop.com
Our contractual information will be confirmed in writing at the latest at the time of delivery.
The steps of your order
2.1 – Site access
You must first have an account to order on our site.
This account will be provided by AJINOMOTO.
2.2 – Product choice
Select from our online catalogue the product(s) you are interested in by adding them to your virtual shopping cart by clicking “ADD TO CART”.
Once you have completed your shopping cart, view your order by clicking on “My Cart”.
Your order appears.
You can verify your contact information, delivery and billing addresses, and modify them as required.
You can also return to your shopping cart and change your order by clicking on “your selection”.
2.3 – Order
If your shopping cart contains the desired items, you can validate your order by clicking on "ORDER".
2.4 – Validation
When you click on the "Confirm my order" button after the order process, you declare that you accept this and all of these Terms and Conditions fully and without reservation. The data recorded by AJINOMOTO and the written confirmation of our contractual information sent by us are proof of the conclusion of the contract entered into by AJINOMOTO with you.
The contract is deemed to be formed when you receive by e-mail the acknowledgement of receipt of your order described above, but its execution is only effective after validation and acceptance by an administrator of Ajinomoto.
2.5 – Right to withdraw
For all remote sales operations, the buyer has a period of seven clear days from the delivery of his order to return this product to the seller for exchange or refund, without penalties, with the exception of return charges” (Consumer Code, Article L 121-16).
In order to exercise this option, you need only send us the product concerned together with the corresponding delivery slip, indicating in writing whether you wish to refund or exchange the product.
In order to exercise this option, you need only send us the product concerned together with the corresponding delivery slip, indicating in writing whether you wish to refund or exchange the product.
In the event that you request a refund, the sums you have paid for the returned product will be refunded to you no later than 30 days after the said refund, as evidenced by the date of the return.
Our products are offered within the limits of available stocks.
If our products were not available after you have placed your order, we will inform you by mail or email as soon as possible. You will then be able to cancel or modify your order.
4.1 – Delivery times depend on the country of delivery:
FRANCE: 2 to 3 days from the validation of your order
GERMANY & SPAIN: 3 to 5 days from the validation of your order
ITALY: 4 to 8 days from the validation of your order
UNITED KINGDOM & NETHERLANDS: 4 to 7 days from the validation of your order
OTHERS: please consult administrators
Delivery lead time is for reference only, and may differ due to seasonality, size of parcel, islands or a delivery delay. For specific delivery, contact administrators.
4.2 – Delivery is made to the address indicated by you when placing your order.
4.3 – Faulty delivery
IMPORTANT: We would like to draw your attention to the fact that before signing the delivery slip, you must check the condition of the goods at the time of delivery.
In case of abnormal delivery, you must indicate this on the delivery slip, in the form of handwritten reserves (anomaly, damaged product, etc.) with your signature. You must also confirm these reservations to the carrier, by registered letter with acknowledgement of receipt, within three working days of receipt of the product or products. You must send a copy of this confirmation to: 37DEUX - Parc Actilonne - 31, allée Alain Gautier - 85340 - Olonne-Sur-Mer - France.
Damaged products delivered must be returned to the above address within 15 business days of delivery. The product must be returned, as far as possible, in its original state (packaging, package leaflet, etc.). Toute réclamation faite en dehors des délais précités ne pourra être acceptée.
4.4 – Lack of conformity and quality of the product ordered
Any defective or non-compliant product will be refunded or exchanged.
Any claim concerning products that do not correspond to your order (delivery error, product non-compliance, etc.) must be made no later than seven days after delivery, by mail, fax or registered mail with acknowledgement of receipt. You must specify your contact details, your delivery order number, the product references appearing on the delivery order. No claim may be accepted after the deadline.
Complaints are received:
On the Internet: ajinomoto-eshop.com By mail :37DEUX - Parc Actilonne - 31, allée Alain Gautier - 85340 - Olonne-Sur-Mer - France
By telephone : + 33 2 51 23 26 07
By telecopy : + 33 2 51 21 07 98
37DEUX will exchange or refund the product(s) at your convenience.
The defective or non-compliant product must, as far as possible, be returned in its original state (packaging, package leaflet, etc.).
4.5- In any case, you have:
4.5.1 - the legal guarantee of hidden defects governed by Articles 1641 and following of the Civil Code.
Article 1641 of the Civil Code: « The seller is bound by the warranty because of the hidden defects of the thing sold which render it unsuitable for the use to which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lesser price if he had known them ».
Article 1648, first paragraph: « The action resulting from the redemptive defects must be brought by the purchaser within two years of the discovery of the defect ».
4.5.2 – the legal guarantee of compliance governed by Articles L 211-4 and following of the French Consumer Code.
Article L 211-4: « The seller shall be required to deliver goods in accordance with the contract and shall be liable for defects of conformity existing at the time of issue.
He shall also be liable for defects of conformity resulting from the packaging, the assembly instructions or the installation where the latter has been charged by the contract or has been carried out under his responsibility ».
Article L 211-5: « To comply with the contract, the property must:
1° Be suitable for the customary use of a similar property and, if applicable:
To correspond to the description given by the seller and possess qualities which the seller has presented to the buyer in the form of a sample or model;
2° Or present the characteristics defined by common agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted».
Article L 211-12: « The action resulting from the failure to comply shall be prescribed within two years of the issue of the property».
Any purchase will be validated by an administrator and its payment supported by Ajinomoto.
37DEUX retains ownership of the products sold until the full price of products and accessories is fully collected.
The transfer to the purchaser of the risks of loss or deterioration of the products is concomitant with the delivery of these products by the carrier to the purchaser.
The presentation and content of this site are a work protected by the intellectual property legislation in force, and of which AJINOMOTO is the owner. No reproduction and/or representation, in whole or in part, may be made without the prior written permission of AJINOMOTO.
Any use of the AJINOMOTO brand or its derivatives is prohibited.
The proposed products comply with the French legislation in force and the standards applicable in France.
Photographs, texts and graphics illustrating the products presented are not contractual. Consequently, AJINOMOTO or 37DEUX cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics illustrating these products.
AJINOMOTO and 37DEUX shall not be held liable for the non-performance of the contract concluded, in the event of the occurrence of the following events or circumstances, outside the control of the Party, making it impossible for the Party to fulfil its commitments, without their enumeration being exhaustive: shortage of stock or unavailability of products, force majeure, total or partial disruption or strike including postal services and means of transport or communications, flooding, fire, mobilization, embargo, insurrection, restriction of employment, energy.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete your data.
You can exercise this right by contacting 37DEUX - Parc Actilonne - 31, allée Alain Gautier - 85340 - Olonne-Sur-Mer - France or by email at .